At Revarado, we are committed to delivering your moissanite jewelry safely and promptly. This policy outlines our shipping processes and timeframes.

Processing Time

Standard Orders: All standard orders are processed within 1-3 business days after payment confirmation.

Custom Orders: Custom or made-to-order pieces require 7-14 business days for production before shipping.

Please note that processing times may be extended during peak seasons (holidays, special promotions) or due to unforeseen circumstances. We will communicate any significant delays via email.

Shipping Methods and Timeframes

We are pleased to offer FREE SHIPPING on all orders, regardless of order value or destination.

The delivery time may range from 5 to 7 days, depending on which of our warehouses the product is located in.

Please note that international delivery times may vary depending on customs clearance procedures in your country.

Tracking Information

Once your order ships, you will receive a confirmation email with tracking information. You can also track your order by:

– Logging into your Revarado account
– Using the “Track Order” feature on our website
– Contacting our customer service team

Shipping Restrictions

We currently ship to most countries worldwide. However, there may be restrictions for certain locations. If we are unable to ship to your location, you will be notified during the checkout process.

Customs, Duties, and Taxes

For international orders, please be aware that:

– You may be subject to import duties and taxes upon delivery
– These charges are the responsibility of the recipient and are not included in our free shipping
– We cannot predict these charges as they vary by country
– Customs policies vary widely from country to country; please contact your local customs office for more information

Delivery Issues

Address Accuracy: Please ensure your shipping address is complete and accurate. We are not responsible for deliveries to incorrectly provided addresses.

Undeliverable Packages: If a package is returned to us as undeliverable, we will contact you to arrange reshipment at no additional cost.

Lost or Stolen Packages: If your tracking information indicates delivery, but you haven’t received your package, please:

1. Check with neighbors or your building management
2. Contact the shipping carrier directly
3. Notify us within 48 hours of the delivery confirmation

RETURNS POLICY

We want you to be completely satisfied with your Revarado purchase. If you’re not entirely happy, we offer a straightforward returns process.

Return Eligibility

You may return your item(s) within 30 days of delivery, provided that:

– The item is in its original, unworn condition
– All tags and protective coverings are intact
– The item has not been altered, resized, or damaged
– You have proof of purchase (order number or receipt)

Non-Returnable Items:

– Custom or made-to-order pieces
– Items marked as “Final Sale”
– Personal items (such as earrings) for hygiene reasons, unless defective
– Gift cards

Return Process

To initiate a return:

1. Contact us to confirm that the product is available for a return.

2. Complete the Return Form: Fill out the return form included with your order or download it from our website.

3. Package Your Return: Carefully pack the item(s) in the original packaging if possible, including:

– The completed return form
– Your RA number clearly marked on the outside of the package
– All original documentation, certificates, and accessories

4. Ship Your Return: Send your package to:

Revarado Returns Department:
930 Washington Avenue
Miami Beach, FL, 33139

We recommend using a tracked shipping service for your protection.

5. Processing Time: Once we receive your return, please allow 5-7 business days for inspection and processing.

Refunds

Refund Methods:

– Original payment method: Credit card refunds typically take 3-5 business days to appear on your statement after processing
– Store credit: Available immediately upon approval of your return
– Gift returns: Issued as store credit

Refund Amount:

– Full purchase price for eligible returns
– Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product

Exchanges

If you wish to exchange an item:

1. Follow the same process as returns
2. Clearly indicate on the return form which item you would like in exchange
3. If the new item has a different price:

– If higher: We will contact you to arrange payment for the difference
– If lower: We will refund the difference to your original payment method

Please note that exchanges are subject to product availability. If your desired exchange item is unavailable, we will issue a refund instead.

Damaged or Defective Items

If you receive a damaged or defective item:

1. Contact us within 48 hours of delivery
2. Provide clear photos of the damage or defect
3. We will arrange for a return shipping label at our expense
4. Once we confirm the issue, we will offer a replacement, repair, or full refund

INTERNATIONAL RETURNS

International customers may return items following the same process, with these additional considerations:

– The 30-day return window remains the same, but we understand international shipping may take longer
– Please mark packages as “Returned Merchandise” to avoid customs charges
– International return shipping costs are the responsibility of the customer
– We cannot be responsible for packages delayed or lost in international transit