Tennis BraceletsOUR COMMITMENT TO QUALITY
At Revarado, we take pride in the exceptional quality and craftsmanship of our moissanite jewelry. Each piece is meticulously crafted using premium materials and undergoes rigorous quality control inspections before reaching you. To demonstrate our confidence in our products, we offer comprehensive warranty coverage as detailed below.
LIFETIME WARRANTY
Coverage Period
Revarado provides a lifetime warranty on all moissanite gemstones and settings purchased directly from our official website (revarado.com) or authorized retailers.
What’s Covered
Our lifetime warranty covers:
Moissanite Gemstones:
– Loss of brilliance or clarity not caused by external damage
– Manufacturing defects in the stone
– Clouding or discoloration not resulting from chemical exposure
Jewelry Settings:
– Manufacturing defects in materials and workmanship
– Prong or setting failures not caused by impact or external damage
– Structural integrity issues under normal wearing conditions
What’s Not Covered
Our warranty does not cover damage resulting from:
– Accidental damage, impacts, or drops
– Normal wear and tear
– Improper use, care, or storage
– Exposure to harsh chemicals, including chlorine, bleach, and certain cleaning solutions
– Modifications, repairs, or resizing performed by unauthorized jewelers
– Theft or loss of the jewelry
– Damage to plated finishes due to normal wear
– Cosmetic issues that don’t affect the structural integrity or functionality
REPAIR AND REPLACEMENT PROCESS
If you believe your Revarado jewelry requires warranty service:
1. Contact Us: Email us to initiate a warranty claim.
2. Evaluation: Our team will provide instructions for sending your item to our warranty department for evaluation. We recommend using insured shipping with tracking.
3. Assessment: Our jewelry experts will examine your piece to determine if the issue is covered under warranty.
4. Resolution: If your claim is approved, we will, at our discretion:
– Repair the item
– Replace the defective component
– Replace the entire piece with the same or comparable item
– Offer store credit if the exact item is no longer available
5. Return Shipping: We will cover the cost of return shipping for approved warranty claims within the United States. International customers may be responsible for return shipping costs.
PROOF OF PURCHASE
To process a warranty claim, you will need to provide:
– Original proof of purchase (order number, receipt, or invoice)
– The product’s certificate of authenticity (if applicable)
– Your contact information
We maintain records of all purchases made directly through revarado.com, which can help if you’ve lost your receipt.
CARE RECOMMENDATIONS
To maintain your warranty coverage and ensure the longevity of your Revarado jewelry, we recommend:
– Storing pieces separately to prevent scratching
– Removing jewelry before swimming, bathing, or engaging in strenuous activities
– Avoiding contact with harsh chemicals, including household cleaners
– Cleaning regularly with a soft cloth and mild soap solution
– Having your jewelry professionally inspected and cleaned annually
RHODIUM PLATING WARRANTY
For white gold items with rhodium plating:
– Initial plating is covered under our standard warranty
– Natural wear of rhodium plating is expected over time and is not considered a defect
– We offer discounted replating services for the lifetime of your jewelry
MOISSANITE CERTIFICATION
All Revarado moissanite gemstones come with a certificate of authenticity confirming their quality and specifications. This certificate serves as additional documentation for warranty claims and should be kept in a safe place.
WARRANTY TRANSFERS
Our limited lifetime warranty is extended to the original purchaser and is non-transferable. Gifts may be covered if the original proof of purchase is provided.
INTERNATIONAL WARRANTY
Our warranty coverage applies worldwide, though international customers may be responsible for shipping costs when sending items for warranty service.
LEGAL RIGHTS
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or country to country. Some jurisdictions do not allow limitations on implied warranties or the exclusion of certain damages, so these limitations may not apply to you.